Welcome to Headwaters, Pittsburgh Water and Sewer Authority's organizational performance improvement dashboard.
Here, we share with you a glimpse of our strategic vision and invite you to explore the initiatives we have undertaken to improve the performance of the important work we do daily.
Recognition for Our Efforts
We are humbled by the industry awards we’ve received for our efforts.
Utility of the Future Today
Engineer of the Year
Technology Innovation
Project of the Year
Sustainability
Innovator in Construction Finalist
Focusing on the Future
In 2017, PWSA developed the Focusing on the Future Report, which articulates PWSA’s goals, the concrete actions that will be taken to achieve those goals, and the measures by which PWSA can measure our ultimate success.
View Report
Protect Public Health and the Environment
To protect and support the long-term health of our community and environment
Ensure Customer and Stakeholder Satisfaction
To enhance customer and stakeholder confidence by communicating effectively and engaging our community
Improve Infrastructure Reliability
To ensure service reliability through responsible infrastructure investment and proactive maintenance
Maintain a High-Performing Workforce
To recruit, develop, and retain a motivated and well-qualified team
Be an Efficient and Effective Organization
To optimize the use of our resources through innovative technology, effective processes, and continuous improvement