Average Speed of Answer, Contact Center
Assisting is one thing; doing so in a timely and efficient manner is PWSA's ever-present goal in the Contact Center.
Exceeds Expectations
Benchmarked
July 2024
00:28
minutes : seconds
False
minutes : seconds
time
monthly
False
True
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[{"Id":17,"Value":60.000000,"Date":"2018-01-01T00:00:00","KindId":1},{"Id":106,"Value":186.000000,"Date":"2018-01-01T00:00:00","KindId":2},{"Id":107,"Value":30.000000,"Date":"2018-01-01T00:00:00","KindId":3},{"Id":392,"Value":36.000000,"Date":"2019-01-01T00:00:00","KindId":3},{"Id":393,"Value":168.000000,"Date":"2019-01-01T00:00:00","KindId":2},{"Id":400,"Value":36.000000,"Date":"2020-01-01T00:00:00","KindId":3},{"Id":401,"Value":138.000000,"Date":"2020-01-01T00:00:00","KindId":2},{"Id":471,"Value":126.000000,"Date":"2021-01-01T00:00:00","KindId":2},{"Id":472,"Value":48.000000,"Date":"2021-01-01T00:00:00","KindId":3},{"Id":601,"Value":48.000000,"Date":"2022-01-01T00:00:00","KindId":3},{"Id":602,"Value":234.000000,"Date":"2022-01-01T00:00:00","KindId":2},{"Id":704,"Value":30.000000,"Date":"2023-01-01T00:00:00","KindId":3},{"Id":705,"Value":186.000000,"Date":"2023-01-01T00:00:00","KindId":2}]
2018
2019
2020
2021
2022
2023
2024
Notes
AWWA Benchmark percentiles updated with percentiles from the 2020 AWWA Benchmark Survey for combined utilities
July 21, 2021