Average Speed of Answer, Contact Center
Assisting is one thing; doing so in a timely and efficient manner is PWSA's ever-present goal in the Contact Center.
Exceeds Expectations
At or below target is better.
Benchmark icon Benchmarked
February 2024
00:25
minutes : seconds

False
minutes : seconds
time
monthly
False
True
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Notes
AWWA Benchmark percentiles updated with percentiles from the 2020 AWWA Benchmark Survey for combined utilities
July 21, 2021