Average Speed of Answer, Contact Center
Assisting is one thing; doing so in a timely and efficient manner is PWSA's ever-present goal in the Contact Center.
Exceeds Expectations
At or below target is better.
Benchmark icon Benchmarked
October 2020
00:21
minutes : seconds

False
minutes : seconds
time
monthly
False
True
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[{"Id":17,"Value":60.000000,"Date":"2018-01-01T00:00:00","KindId":1},{"Id":106,"Value":186.000000,"Date":"2018-01-01T00:00:00","KindId":2},{"Id":107,"Value":30.000000,"Date":"2018-01-01T00:00:00","KindId":3},{"Id":392,"Value":36.000000,"Date":"2019-01-01T00:00:00","KindId":3},{"Id":393,"Value":168.000000,"Date":"2019-01-01T00:00:00","KindId":2},{"Id":400,"Value":36.000000,"Date":"2020-01-01T00:00:00","KindId":3},{"Id":401,"Value":138.000000,"Date":"2020-01-01T00:00:00","KindId":2}]
Notes
AWWA Benchmark percentiles updated with percentiles from the 2019 AWWA Benchmark Survey for combined utilities
January 1, 2020