Recognition for Our Efforts

We are humbled by the industry awards we’ve received for our efforts.

Utility of the Future Today icon
Utility of the Future Today
Engineer of the Year icon
Engineer of the Year
Technology Innovation icon
Technology Innovation
Project of the Year icon
Project of the Year
Sustainability icon
Sustainability
Innovator in Construction Finalist icon
Innovator in Construction Finalist

Focusing on the Future

In 2017, PWSA developed the Focusing on the Future Report, which articulates PWSA’s goals, the concrete actions that will be taken to achieve those goals, and the measures by which PWSA can measure our ultimate success.

View Report
Line Drawing of Pittsburgh skyline
Environment goal icon
GOAL 1
Protect Public Health and the Environment
To protect and support the long-term health of our community and environment
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Number of Lead Service Line Replacements (PWSA Side)
April 2020
6,546
PWSA responsibility service lines
Satisfaction goal icon
GOAL 2
Ensure Customer and Stakeholder Satisfaction
To enhance customer and stakeholder confidence by communicating effectively and engaging our community
Learn More
Average Speed of Answer, Contact Center
June 2020
0.32
minutes
Average Speed of Answer, Dispatch
June 2020
0.16
minutes
Percent of Social Media Inquiries Addressed in 3 Business Days
June 2020
100%
inquiries
Reliability goal icon
GOAL 3
Improve Infrastructure Reliability
To ensure service reliability through responsible infrastructure investment and proactive maintenance
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Number of Water Meters Repaired or Replaced
June 2020
636
water meters
Workforce goal icon
GOAL 4
Maintain a High-Performing Workforce
To recruit, develop, and retain a motivated and well-qualified team
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Average Number of Training Hours per Employee per Year
May 2020
6.3
hours
Organization goal score
GOAL 5
Be an Efficient and Effective Organization
To optimize the use of our resources through innovative technology, effective processes, and continuous improvement
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Average Length of Service Disruption
June 2020
9.13
hours