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Goal 3
Improve Infrastructure Reliability
To ensure service reliability through responsible infrastructure investment and proactive maintenance
PWSA operates and maintains more than 2,000 miles of water and sewer pipe. In addition, it has two water treatment plants, and numerous reservoirs, pump stations, and fire hydrants. Most assets are underground and hidden from view, so problems with these important networks often goes unnoticed until failures occur. This has led to decades of underinvestment. PWSA is dedicated to investing the necessary resources to elevate the condition of its infrastructure and minimize system failures.
Focus Areas
Implement enhanced maintenance practices
Enhanced maintenance practices will allow PWSA to extend the useful life of its assets and reduce costs over time. Doing so requires PWSA to:
  • Inspect and rate the condition of gravity pipe segments on a regular schedule
  • Add additional crews to implement and maintain a two-year cycle of valve and hydrant exercising
  • Increase field crew productivity

Renew aging/failing infrastructure
PWSA’s success in achieving its mission and accomplishing its goals relies heavily on the condition and sufficiency of its infrastructure. Continuing to focus on developing and maintaining that infrastructure to meet customer needs now and into the future will occur by:
  • Implementing and staffing the internal Project Management capability necessary to oversee and manage capital projects
  • Ensuring sufficient resources to align capital renewal with the desired service levels
How We're Doing
Average Length of Service Disruption
April 2024
hours: minutes: seconds
Number of Water Meters Repaired or Replaced
April 2024
water meters