Average Speed of Answer, Dispatch
Assisting is one thing; doing so in a timely and efficient manner is PWSA's ever-present goal in Emergency Dispatch.
Exceeds Expectations
At or below target is better.
Benchmark icon Benchmarked
August 2021
00:10
minutes : seconds

False
minutes : seconds
time
monthly
False
True
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[{"Id":18,"Value":60.000000,"Date":"2018-01-01T00:00:00","KindId":1},{"Id":108,"Value":186.000000,"Date":"2018-01-01T00:00:00","KindId":2},{"Id":109,"Value":30.000000,"Date":"2018-01-01T00:00:00","KindId":3},{"Id":398,"Value":168.000000,"Date":"2019-01-01T00:00:00","KindId":2},{"Id":399,"Value":36.000000,"Date":"2019-01-01T00:00:00","KindId":3},{"Id":402,"Value":138.000000,"Date":"2020-01-01T00:00:00","KindId":2},{"Id":403,"Value":36.000000,"Date":"2020-01-01T00:00:00","KindId":3},{"Id":505,"Value":126.000000,"Date":"2021-01-01T00:00:00","KindId":2},{"Id":506,"Value":48.000000,"Date":"2021-01-01T00:00:00","KindId":3}]
Notes
AWWA Benchmark percentiles updated with percentiles from the 2020 AWWA Benchmark Survey for combined utilities
July 21, 2021
On July 9, a 16” water main broke in Mount Washington for approx. 5,600 customers, resulting in 562 calls in 4 hrs.
July 9, 2021
Customer Service created 2 positions for Dispatch services.
January 8, 2018