Average Speed of Answer, Dispatch
Assisting is one thing; doing so in a timely and efficient manner is PWSA's ever-present goal in Emergency Dispatch.
Exceeds Expectations
At or below target is better.
Benchmark icon Benchmarked
June 2021
00:10
minutes : seconds

False
minutes : seconds
time
monthly
False
True
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[{"Id":18,"Value":60.000000,"Date":"2018-01-01T00:00:00","KindId":1},{"Id":108,"Value":186.000000,"Date":"2018-01-01T00:00:00","KindId":2},{"Id":109,"Value":30.000000,"Date":"2018-01-01T00:00:00","KindId":3},{"Id":398,"Value":168.000000,"Date":"2019-01-01T00:00:00","KindId":2},{"Id":399,"Value":36.000000,"Date":"2019-01-01T00:00:00","KindId":3},{"Id":402,"Value":138.000000,"Date":"2020-01-01T00:00:00","KindId":2},{"Id":403,"Value":36.000000,"Date":"2020-01-01T00:00:00","KindId":3},{"Id":505,"Value":126.000000,"Date":"2021-01-01T00:00:00","KindId":2},{"Id":506,"Value":48.000000,"Date":"2021-01-01T00:00:00","KindId":3}]
Notes
AWWA Benchmark percentiles updated with percentiles from the 2020 AWWA Benchmark Survey for combined utilities
July 21, 2021
AWWA Benchmark percentiles updated with percentiles from the 2019 AWWA Benchmark Survey for combined utilities
January 1, 2020
Customer Service created 2 positions for Dispatch services.
January 8, 2018