Average Speed of Answer, Dispatch
Assisting is one thing; doing so in a timely and efficient manner is PWSA's ever-present goal in Emergency Dispatch.
Exceeds Expectations
At or below target is better.
Benchmark icon Benchmarked
October 2020
00:33
minutes : seconds

False
minutes : seconds
time
monthly
False
True
[{"Id":104,"Value":210.000000,"Date":"2018-01-01T00:00:00"},{"Id":105,"Value":168.000000,"Date":"2018-02-01T00:00:00"},{"Id":151,"Value":24.000000,"Date":"2018-03-01T00:00:00"},{"Id":160,"Value":24.000000,"Date":"2018-04-01T00:00:00"},{"Id":207,"Value":42.600000,"Date":"2018-05-01T00:00:00"},{"Id":324,"Value":30.000000,"Date":"2018-06-01T00:00:00"},{"Id":389,"Value":36.000000,"Date":"2018-07-01T00:00:00"},{"Id":438,"Value":28.800000,"Date":"2018-08-01T00:00:00"},{"Id":491,"Value":31.200000,"Date":"2018-09-01T00:00:00"},{"Id":552,"Value":21.000000,"Date":"2018-10-01T00:00:00"},{"Id":624,"Value":16.200000,"Date":"2018-11-01T00:00:00"},{"Id":625,"Value":13.200000,"Date":"2018-12-01T00:00:00"},{"Id":671,"Value":15.000000,"Date":"2019-01-01T00:00:00"},{"Id":733,"Value":34.200000,"Date":"2019-02-01T00:00:00"},{"Id":759,"Value":9.000000,"Date":"2019-03-01T00:00:00"},{"Id":886,"Value":13.200000,"Date":"2019-04-01T00:00:00"},{"Id":887,"Value":21.000000,"Date":"2019-05-01T00:00:00"},{"Id":922,"Value":16.800000,"Date":"2019-06-01T00:00:00"},{"Id":961,"Value":13.200000,"Date":"2019-07-01T00:00:00"},{"Id":1019,"Value":27.000000,"Date":"2019-08-01T00:00:00"},{"Id":1020,"Value":15.000000,"Date":"2019-09-01T00:00:00"},{"Id":1083,"Value":13.800000,"Date":"2019-10-01T00:00:00"},{"Id":1153,"Value":13.200000,"Date":"2019-11-01T00:00:00"},{"Id":1183,"Value":10.800000,"Date":"2019-12-01T00:00:00"},{"Id":1247,"Value":21.000000,"Date":"2020-01-01T00:00:00"},{"Id":1292,"Value":10.200000,"Date":"2020-02-01T00:00:00"},{"Id":1350,"Value":10.200000,"Date":"2020-03-01T00:00:00"},{"Id":1406,"Value":9.000000,"Date":"2020-04-01T00:00:00"},{"Id":1445,"Value":10.000000,"Date":"2020-05-01T00:00:00"},{"Id":1509,"Value":9.600000,"Date":"2020-06-01T00:00:00"},{"Id":1576,"Value":9.000000,"Date":"2020-07-01T00:00:00"},{"Id":1620,"Value":9.000000,"Date":"2020-08-01T00:00:00"},{"Id":1670,"Value":7.800000,"Date":"2020-09-01T00:00:00"},{"Id":1782,"Value":33.000000,"Date":"2020-10-01T00:00:00"}]
[{"Id":18,"Value":60.000000,"Date":"2018-01-01T00:00:00","KindId":1},{"Id":108,"Value":186.000000,"Date":"2018-01-01T00:00:00","KindId":2},{"Id":109,"Value":30.000000,"Date":"2018-01-01T00:00:00","KindId":3},{"Id":398,"Value":168.000000,"Date":"2019-01-01T00:00:00","KindId":2},{"Id":399,"Value":36.000000,"Date":"2019-01-01T00:00:00","KindId":3},{"Id":402,"Value":138.000000,"Date":"2020-01-01T00:00:00","KindId":2},{"Id":403,"Value":36.000000,"Date":"2020-01-01T00:00:00","KindId":3}]
Notes
AWWA Benchmark percentiles updated with percentiles from the 2019 AWWA Benchmark Survey for combined utilities
January 1, 2020
Customer Service created 2 positions for Dispatch services.
January 8, 2018